SG
Steve G

1 reviews | Active since Jan 2017

16 Jan 2017, 13:31

Cancellation of fixed line.

<p>I followed Telkoms process from the 30 November 2016. After many hours on the phone in the last 6 weeks and escalations done by the person who I’ve spoken to still nothing has happened. I’ve even walked into a Telkom store who have done further escalations. The irony of this is that I received an e-mail this morning stating that they have activated my ADSL and billed me a further +- R600. This is really frustrating and I’ve asked my bank to reverse any Telkom debits from the 1st January as it is within my right now.</p> <p> </p> <p>This is starting to break the consumer act.</p> <p> </p> <p> </p>

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Replies (1)
SG
Steve G's update17 Jan 2017, 15:45
Reviewer Update

I got a confirmation that this has been actioned. So I'm waiting to see if my account gets debited on the 1st February.

Thank you.