CANCELLATION OF FIXED LINE

After completing forms and emailing Telkom to cancel my fixed line - we have two ********** 058 and ********** 077, they informed me by return email that my request was in the system. Then I get a phone call from them to check which line must be cancelled and I specifically told them ********** 058 as per my completed request form. Fantastic service and the operator is super friendly until they cut off my lines yesterday - BOTH - now I have NO fixed lines. Why take the trouble to phone me to check and then just cut off both lines. Now of course I cannot get hold of anyone as it is weekend and to try and phone them is a complete nightmare.