CANCELLATION OF FIXED LINE

In July 2015 I left an online request with Telkom (after being unable to reach the right person or department) to have my line moved as I moved residence. I Got a call from a lady at Telkom with regards to this. We realized it could not be moved so I asked her to cancel it. Which she assured me she would do. The line was in fact NOT CANCELLED AFTER THAT CALL. I have called telkom intermittently from the end of July only to be put on hold for about an hour each time. I even spoke to someone who said the previous call needs to be traced as the lady provided me with incorrect information and the account is still active. As a result I am now paying for a line i do not use. TELKOM DO YOU EXPECT ME TO PAY FOR A LINE I AM NOT USING. I AM INCURRING THIS COST DUE TO INCORRECT ACTION ? PROMISE MADE BY YOUR STAFF WHO ASSURED ME THE LINE WILL BE CANCELLED I.E IN JULY 2015.