Cancellation of existing LTE Contract as Upward migration was done.

<p> </p> <p>I have requested cancellation on the 07-OCT-2016.</p> <p>Got a case CASE NUMBER : ********** 8 but still no canellation.</p> <p> </p> <p>I am still currently being Billed and would like a refund and also some feedback as to when the contract will be cancelled l as am being billed on the new upgraded package as well as the old contract.</p> <p> </p> <p>I have tried calling many times but no one can help me and all the agents tell me that its with the cancellation department and refuse to give me a contact number to do a followup.</p> <p> </p> <p>I think the service is absolutly pethatic.</p> <p> </p> <p>Its EASY FOR TELKOM TO TAKE MY MONEY EVERY MONTH and cannot even give me PROPER SERVICE.</p> <p> </p>