MB
Melanie B

1 reviews | Active since Jun 2015

20 Jun 2015, 08:15

Cancellation of email address

Good day,<br> My family and I have used [Email Removed] for nearly ten years. As from 16June, it's no longer valid. We have tried to phone the call centres etc but no one could help. The error message is invalid domain. <br> This email addie was connected to an ADSL line that was cancelled. Maybe Telkom also cancelled our usage of this addie. But..we do have another Telkom account so we are still customers of Telkom. We use this email addie for all our family business and quite a clients have complained because they cannot get through to us.<br> <br> Please help.<br> <br> Yours truly,<br> Melanie Baker

0
Replies (1)
Telkom
Telkom's reply20 Jun 2015, 09:20
Official
Hello melsanbaker,


Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM119223.

We apologise for any inconvenience caused.

Kind regards
Wesley Arendse
Telkom Social Media Team