SM
Shaun M

1 reviews | Active since Jul 2013

08 Mar 2017, 10:48

Cancellation of Data Contract Not Done

<p>My data contract for Number ********** 043 is ending on 14 March 2017. I called Telkom mobile informing them that i do not want to upgrade or renew and would like to cancel. I spoke to Ntandoyenkosi Nzama who emailed me the cancellation form and said i need to send it to ********** I did so on the 31 January 2017. I called telkom mobile today, their call centre is pathetic and i kept on getting transfered to different departments, ending up holding on for over 30 minutes, finally got through to someone, who followed up and said they cant find my cancellation and i should go in store. This is absolutely pathetic service! No i am being charged for a full month when my contract is ending on the 14 March and i cancelled it. I currently also have a phone contract ending next month and i also took out a new uncapped lte contract. I will be blocking my debit orders from Telkom until someone contacts me, as i have always had **** service from them. Nothing can ever be done right. Take a look at my previous complaints and you will see it is Telkom as usual!</p>

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