Cancellation of Data Contract (10GB Internet Plus)

<p>For Attention: Telkom Mobile</p> <p> </p> <p>On 05 May 2016 I sent a cancellation form to *** (along with a copy of ID) requesting that my 10GB Data Contract be terminated. I have requested that this contract be terminated with effect from 05 June 2016. I also sent a follow up email on 20 May 2016 attaching cancellation form with a certified copy of my ID.</p> <p> </p> <p>I have been having this 10GB data contract for almost 4 and half years now. I have been paying R199 per month all this time until February 2016.</p> <p> </p> <p>Telkom Mobile has been overcharging me in the following matter:</p> <p> </p> <p>In March 2016, I was charged R302.33 instead of R199</p> <p>In April 2016, I was charged R299 instead of R199</p> <p>In May 2016, I was charged R299 instead of R199</p> <p> </p> <p>Despite the fact that I have already sent my cancellation form more than a month ago with the required documentation, Telkom Mobile continues to charge me 50% more than I am supposed to pay. My cancellation does not appear to be logged on the system everytime I get hold of the Call Centre.</p> <p> </p> <p>I have also emailed consultants Karabo Tjale at *** (on 20 May 2016) and Thipe Thulare at *** (on 06 June 2016) regarding this matter and I sent another cancellation form yesterday, 07 June 2016, copying the said consultants as well as ***</p> <p> </p> <p>I hope to get some form of feedback from Telkom Mobile regarding the cancellation of my Data Contract so that I can forward any relevant info.</p> <p> </p> <p>Thank you</p> <p> </p> <p>Thapelo Lebona</p> <p>***</p> <p>***</p>