CANCELLATION OF CONTRACTS NOT HAPPENING

Early November I cancelled 2 contracts at Cape Gate Telkom Mobile Shop. Signed all the docs but got no copies. I have been battling since then to resolve this issue. I live 55km away and that outlet is now the nearest. Since then I have contacted customer service about 12 times, got a complaints ticket and went to Cape Gate twice!. Went in on 31 January 2016. The Manageress Alexia hides in the office. They cannot give me copies of documentation so that I can go to ICCASA as ALL there docs for 2015 has been sent to a warehouse. They cannot phone anybody (it's Sunday), they cannot check on the system (they are offline). They are still deducting off my acc, cant get it stopped cos amount varies every month. Alexia was going to sort out first thing Monday morning. Now Tuesday and still waiting and another payment off my account. Cannot phone the shop (message inbox full) so will be going in yet again today. This is EXACTLY why I am cancelling all my contracts. The outlets are closing all over the show, you cannot do anything via phone (except a new contract) and the pathetic service of which Cape Gate branch MUST BE THE WORST!