cancellation of contract without notification

I complained about poor network coverage after I took out a new unlimited contract. Five months later Telkom Mobile cancelled my contract with permission or notification. I went through hell to have the contract reinstated. Now I am due for an upgrade but Telkom Mobile will let won't let me because when the contract was reinstated it was seen as a new contract on their side. I am busy going through hell again. Every call I make to the call centre I have to explain my story all over again and I get promised a call within 72 hours about a week later I hear nothing. It doesn't help to speak to a manger as they seem to have no power. All I get is promises and \sorry".<br> <br> It is unfair that I pay R1300 am month for a contract and get such shocking service."""