Cancellation of Contract within the cooling off period

Hello Peter, November 30 I took a contract with Telkom and I cancelled it the following day because I was given the wrong package and I left the device in store. As prescribed the period takes 21 working days. This meant that I have to pay my December invoice and ultimately the January invoice (For a phone I do not have or use). Finally, the contract was cancelled the last week of January. However, the invoice for Feb came out as 14900 which is inclusive of the cancellation penalty whereas the contract was cancelled during the cooling off period. I don't have the 14900 and will not pay it. This will mean that I will have an unnecessary unpaid debit order on my statement. I tried to call the call canter and I was told to hold for 45 minutes and I finally ran out of airtime. I have sent several emails up to no avail. The only option I have now is to contact my lawyers so that they can advise on the way forward.

#Angry, discouraged, feeling helpless can't fully describe how I feel right now. #M