Cancellation of contract - no feedback at all

On Mon, Jan 18, 2016 at 4:59 PM I e-mailed the cancellation document together with a copy of my I.D document as required by Telkom to [Email Removed] no response were received from them.<br> Again I enquired and resend the same documentation on Wed, Jan 20, 2016 at 11:54 AM. And I contacted the service department on 180. The service advisor told me that it can take 21 day's before I could receive a reply. The date today is 15/02/2012. Since then I have received a SMS on the 27th January 2016 stating the following \ Dear Telkom Mobile customer, your account *** will be debited on 2016-02-01 with the amount of R107.50. For queries, contact 081 180.\"<br> <br> Due to no one coming back to me or explaining to me the procedure on how they conduct the cancellation I presumed that this was the final installment owed to them.<br> <br> <br> Then I received a invoice on the 3/02/16. Inv nr \" ***\" stating different total amounts that I owe them.<br> Again I contacted serv dept today to try and get some clarity on what the charges is for and why I owe them so much money. The lady then tpld me the accnt is till active.<br> <br> Some one is not doing they're job - help me - pleeeasee - im beggi<br> "