Cancellation of contract

<p>After cancelling my contract I have send through a proof of payment for my cancellation fee on the 14th of June. This week telkom let me know they still haven't received my proof of payment and that I still need to pay the outstanding amount. I called this week and send again the proof of payment. Today, while following up they informed me that they did not receive anything and asked me to send it again. After sending it again they told me I will get a call from their manager. It is 7h and still waiting. Really poor service.</p>