Cancellation of Contract

<p>Good day</p> <p> </p> <p>I have been trying to cancel my cellphone contract with Telkom but seems they don't want to respond even after 21 working days has lasped. My contract ended on 24/04/2017 on 12 April 2017 a cancellation from was sent to both ********** / ********** <p> </p> <p>I spoke to agent Terryn Swarts on 24/05/2017 she promised to forward my e-mail to her Team Leader however to date no response. On 15/06/2017 i called again to make a follow up with Noniko Changi who advised that her Team Leader Menzi was present and he'd follow up...to date still no response. </p> <p> </p> <p>Today 27/06/2017 my account has been debited although i had manual paid the rest of the outstanding amount in ABSA branch.</p> <p> </p> <p>I find it difficult how i'm transfered pillar to post to cancel a contract but it's easy for them to debit and offer me upgrades, </p> <p> </p>