Cancellation of contract

<p>I joined Telkom Mobile in July 2016 because the package had many advantages. But from day 1 I had difficulty with the signal reception. After batteling with them for nearly a year, I have decided to cancel my contract before the termination date. I just could not go on like that. I sent them my cancellation form, a copy of my ID as well as a detailed report of all the problems that I had with them from day 1. I did so on the 2nd of June 2017. They gave me a case number and told me that they have a 21 working day turn around time. Now what puzzles me, is why do they need 21 working days to cancel a contract. It is not that difficult to cancel a contract. After numerous phone calls I have decided to complain to "hellopeter" to see if maybe my case could be solved sooner.</p>