Cancellation of contract

<p>ive been trying to cancel my contract and get onformation on my settlement letter. I nees to wait for retentions to get back to me, bo call center for retention, no escalation process in place i literally have to wait on them to get my staff done. The telkom store at roaebank mall also say they cant assist. This is the most ridiculous service ive ever received. Why do i have to wait more than 6 weeks to be assisted. </p> <p> </p> <p>I sent an email with the cancellation form to an email address as provided. My case was only logged 2 weeks later, meaning according to telkom i only logged a case 2 weeks later. Even when i called 2 weeks later they said my issue has just been logged. What must i do to get telkom to call me and talk.. its so ridiculous. I dont think ill contract myself to telkom again until theyve worked on these skew processes. I dont know if mybe i should drive to their offices to get thos done. </p> <p> </p> <p>All i need is to know how much they will need to cancel the contract. </p>