Cancellation of Contract

<p>My mobile contract expired at the end of April 2017. I sent in my cancellation notice on the 29th March 2017 to ********** I did not recieve feedback. I called again in the middle of April to follow up on the cancellation, the agent stated that the cancellation was not logged to date and that I should send through the email to him again and he will expedite it. Today is the 2nd May 2017 and the contract is still not cancelled.</p> <p> </p> <p>I chatted to a call centre agent this morning who said he will expedite the matter again and I should get a response within 24-72 hours. I am awaiting a response.</p> <p> </p> <p>The service is pathetic. Telkom makes it easy to sign you up for a contract but makes it extremely difficult to cancel a contract. I will have no choice but to go the legal route if this issue is not resolved asap. My rights are being infringed upon and I will have to claim damages. I have two other contracts with telkom, I am considering cancelling those as well.</p> <p> </p> <p>A. Ramjee</p>