Cancellation of contract

<p>Good Day. I put forth a request, at a telkom store at the beginning of the month, to cancel my data contract and all linked multi-sims as of 31 January 2017. When I followed up today, I was told that the turn around time to be contacted is 21 working days (in excess of a month). </p> <p>I had previously tried to cancel multisims and the paperwork just seems to go into a black hole.</p> <p>This, I believe, is unacceptable. Customers should be able to cancel their contracts in a more efficient manner, without such delays. It is impossible to get hold of anyone in the cancellations department, and as such assistance cannot be acquired.</p> <p> </p> <p>Telkom really needs to improve their cancellation process as it is not effective.</p> <p> </p> <p>I would appreciate it if someone from the cancellation department can contact me so that my contract can be terminated as of 31 January 2017.</p>