Cancellation of contract

<p>three and a half months ago I received a phone call to say I was eligible for a Telkom LTE contract I stated very clearly that I already have a contract and do not want another one. She then told me that I was eligible for an upgrade I asked her three times on the call if she was sure this was an upgrade and not a new contract. I later found out that she openeded a new contract for me regardless. I immediately returned the device and SIM card unopened and filled in a cancellation form. It has now been 3 and a half months and Telkom has not cancelled the contract. I have now received an SMS to say I am blacklisted because of Telkom incompetence. They have not even bothered to listen to the sales call yet.</p>