Cancellation of contract

<p>We received a sales pitch from a sales agency for Telkom Mobile, Buymondo (Cindy) on the 6th and 7th of October 2016 and was interested in a handset, the Huawei Y5ii. The contract was explained to us to be a top-up phone with 1gig data, which we could use as a router for the other devices in our home. We received the phone on 11/10/2016 with 2 simcards which we did not even know how or where to insert. Until this day have not received one aftersales call to explain how we proceed with the phone setup, no contract documents were sent, no explanation on internet setup was given, etc.</p> <p> </p> <p>After numerous calls to Telkom, the courier service and Buymondo on ********** 888 and 081180 we were advised that the contract was in fact an open line for which we would be billed and that the 1gig was 75Mb. The data on the contract was not used once since the settings sent still does not work and no internet connection could be established. After every enquiry and complaint from us between 12-15/10/2016, we have not received any usable reply and no supporting calls. We then decided to have the contract cancelled.</p> <p> </p> <p>After more calls from our side, we were advised by Telkom to complete the standard cancellation form (attached) and all would be settled as we had arranged cancellation within the prescribed seven days (even three working days). No reply from the "cancellation" email then transpired and I tried to return the handset to Telkom on the 19th of October in Worcester, where after I was advised that Telkom cannot take possession and that Buymondo should sort this out. My wife again called Buymondo's customer care centre and was advised that we should pay a cancellation fee and half the contract value, which we refused to do as we have made every effort to resolve this unfortunate situation amicably and within time.</p> <p> </p> <p>We have since received invoices from Telkom and subsequent debit order deductions which we reversed. It was on the first invoice that we saw that the contract was actually a 500Mb top up, but still not what we had signed up for. If this matter persists we will most probably now be "blacklisted" and legal action be taken against us, which is so unnecessary.</p> <p> </p> <p>We want this handset, which is still in our possession to be collected and the contract to be cancelled as promised. </p> <p> </p>