1 reviews | Active since Aug 2016
Cancellation of contract
<p>I have been trying to cancel my Telkom landline ( ********** 391) account since 26 February 2016. I've resubmitted this form 6 times in the past few months, visited the Telkom store twice, loaded three complaints on the system regarding this but still to no avail. Telkom now owes me in total R1524 since they have not processed my cancellation within the allotted 20 day notice period as per the contract. I have since blocked the debit orders on my account upon the advice from the assistants at the Telkom store in Secunda. With my latest dispute (ref. no ********** ) logged in May, I was told today to wait 5 more working days then call back again. For how many more months will this cycle continue, call centre assistants and in store attendants cannot do more than simply "escalate" the dispute which after a month is just simply closed or deemed "resolved" when nothing has been done in months! This is extremely poor service from Telkom and an extreme inconvenience.</p> <p> </p>
After a refund request had been loaded on 8 September I have enquired 3 times via email and 3 times telephonically to follow up on how long the refunds process takes and what is required from me to complete the refund. On the 22nd of September I received a call from Anita on ********** who asked me to send through another copy of my ID and bank statement. She advised that she would give me feedback on Friday on the completion of the refund. Today I called her back and she said she would follow up and let me know by the end of the day. I still have not received any feedback on the status of the refund and the billing department cannot give me any more information as well.
After a refund request had been loaded on 8 September I have enquired 3 times via email and 3 times telephonically to follow up on how long the refunds process takes and what is required from me to complete the refund. On the 22nd of September I received a call from Anita on ********** who asked me to send through another copy of my ID and bank statement. She advised that she would give me feedback on Friday on the completion of the refund. Today I called her back and she said she would follow up and let me know by the end of the day. I still have not received any feedback on the status of the refund and the billing department cannot give me any more information as well.