Cancellation of contract

<p>We have a huawei E5220 smart internet 7.5gb promo whick expired at the end of april 2016. My husband went to telkom at the garden route mall to cancel. He was given a form to fill in and we faxed it back to them the same day. That was on the 30th of march. I phoned telkom a week later and they told me that they had a notice on the system on the 4th of april for cancellation. The lady told me that it will be cancelled from the end of the month. I got an account at the end of that month again. I phoned them again and they said i would be refunded during the next month. It has been going on like that till now. I went to telkom in mosselbay and i spoke to esmarie esterhuyse and she said that telkom at the garden route mall did not cancel anything. I filled in a cancellation form once again which my husband signed and emailed it back to her on the 24th of june. The 27th i checked with her and she said she did not receive anything. I emailed it back to her once again and she confirmed that she did receive is and that it would be forwRded to the right department. Now again i got a new account. IT IS STILL NOT CANCELLED. What do i have to do to get this cancelled. Im not paying it this month and they should sort their @&$# out and fix the problem and at least refund me from the end of april. It is R249 per month for the last 4 months.</p>