Cancellation of contract

<p>I have been trying to cancel one of my contracts with Telkom mobile since 01 March 2016 as they do not have the device I require for my upgrade. I went to the branch in Woodlands at the beginning of March 2016, stood in a queue, completed the required documents and was told my contract will be cancelled in 21 days. After 21 days it seemed my contract had not been cancelled. I then completed the cancellation documents and emailed through to the cancellation department in April 2016 waited 21 days and my contract is still not cancelled. I have called the call centre several times and no one seems to be able to assist me. I am extremely appalled and disgusted with this service! I am paying for this contract each month which telkom does not have permission to debit me for since this contract should have been cancelled in March 2016. If this contract is not cancelled I will be forced to cancel all my dealings with telkom and stop the debit order.</p>