NB
Nomzolisi B

1 reviews | Active since Dec 2013

17 May 2016, 06:35

Cancellation of contract

<p>I requested my contract to be cancelled on the 21st of February at Telkom mobile in N1 city.I have called their contact centre for the issue to be resolved for over 2 months the only thing i get is different case numbers while they are billing me.</p> <p>Everytime i get different res****se and different case number and someone from retentions will contact me and their never do.</p> <p>went to N1city telkom mobile again and they told me no one is doing my case its just sitting there.</p> <p>they did a new cancellation that will take further 21 days on top of the almost 90 days i have waited and billed for.</p> <p> </p> <p>ALL their supposedly customer care avenues never help instead they shift the blame to the next person as while you are paying.</p>

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Replies (1)
Telkom
Telkom's reply18 May 2016, 13:03
Official

Hello Nomzolisi

We sorry for the inconvenience caused.
We will follow up with our mobile team and have a consultant contact you.

Regards

Noleen


Telkom Social Media Team.