Cancellation of Contract

I went in store on the 30th of January 2016 to cancel a contract ***). I was informed it would take 21 working days. The reference number for the case is ***8. I called the call centre on the 24th of February requesting feedback. I talked to Latoya who told me the 21 days would lapse on the 29th of February and someone from the cancellation department would call me confirming my cancellation. I never received the call. I called again on the 1st of March and was assisted by Brandon who told me that he was making notes and sending an email to the cancellations department and they would call me. a week later, nobody has called me. I called in again today and the agent, Kamogelo told me the same thing \making notes and sending it to the cancellation department.\" This is frustrating because I have to waste time calling in to be told the same thing over and over again. When I checked my bill, I realised that Telkom has billed me for the contract that they should have cancelled. The service is pathetic and appalling to say the least. Telkom needs to cancel this contract as they should have 7 days ago. "