Cancellation of contract

Dear Telkom <br> <br> on the 24th of October 2015 I went in to one of your branch at Maponya Mall to cancel my cellphone contract<br> the a mail was sent to accounts and I was told someone would contact me and within 21 days my contract will be switched to prepaid <br> 1st ***<br> called into the call centre the lady put in a new request to the accounts department for my contract to be cancelled and my number to be turned into a prepaid and she told me they would call me....to date have not received and phone calls or even an sms, 2 payments made I have returned which now they have switch off my number.<br> 2nd ***<br> I am extremely unhappy with the customer service I have been receiving, I have to run around and I get no efford from telkoms end at all.