CANCELLATION OF CONTRACT

I had cellphone contract for 24 months with Telkom mobile and the contract ended in November 2015. When the contract ended it was automatically switched to a 1 month notice without my approval. I filled in forms to cancel the contract since I didn't want to continue with it. I filled cancellation form on 02/12/2015 and I faxed and emailed to the cancellation department. I received message confirming that Telkom would contact me within 48-72hrs, but Telkom didn't contact me. On 12/12/2015 I resend the documents to the cancellation department. I got the same confirmation messages and Telkom didn't contact me after 48-72hrs. On 22/01/2016 I went to a Telkom shop and I was told the contract was still active. I filled in again cancellation forms and the case number is ***0. On 28/01/2016 I resend the cancellation documents to the cancellation department. Again I got the confirmation messages that Telkom would contact me, but until now I haven't been contacted by Telkom to cancel the contract. I am very disappointed with the service being offered by Telkom Cancellation Department. I want this contract to be cancelled and I don't want to receive airtime on the contract on the 01/0