CANCELLATION OF CONTRACT

I went to the Telkom store in Cascades Pietermaritzburg to have my account cancelled in November 2015. The lady at Telkom could not process the info cause I did not have my ID. She gave me a form and requested I send the filled out form to [Email Removed] with my account info and ID. I requested feedback via email with no response. My services was disabled sine November only to find out that my account was still being billed till January. I went to Telkom store again in the 2nd week of January only to find out that there was no record of any cancellation. I was told I used the wrong email address (supposed to be [URL Removed] She then processed the info and claimed that Telkom will confirm in a couple of days, nothing till this day. I have requested again via the 2nd email address given, and still nothing.<br> <br> I want my account cancelled and all fees owing to me returned.