Cancellation of contract

Due to personal reasons, I decided not to renew my contract with the above mentioned telecommunications company, as now i am on month to month contract. I had three separate numbers on contract under my name. The other two have since been cancelled after my telephone call to their call centre on numerous attempts.<br> <br> Upon process of canceling, I was offered a devise upgrade to Galaxy Edge S6, I accepted after being convinced that it was the best deal. Now I am regretting what I did.<br> <br> I waited for a period of over three months after several attempts to call them enquiring about the new phone ,my efforts proved futile because none of the consultants or supervisor of the call centre ,were able to explain why i haven't received the device three months after I ordered it. I therefore cancelled my order with them.<br> <br> I was advised that a migration fee is deducted for an upgrade yet i didn't receive my new devise. I have since sent them countless e-mails which many of them were read but not responded.<br> <br> Till this day, my third number has not been converted to prepaid and the company keeps on debiting my bank account.<br>