Cancellation of Contract

I have on numerous occasions contacted Telkom to cancel the month to month contract I had. <br> <br> In October I went to a Branch, mall at Reds to cancel and was informed all was in order after I completed a cancellation form and gave a copy of my ID but to my suprise a debit order went off my account in November which I thought was final payment.<br> <br> Then in December again my account was debited, i then stopped the debit order and contacted ur call center to find out why I am paying for a service I no longer use. I was then informed that until a cancellations department agent gets a hold of me my contract will not be cancelled! <br> <br> To my suprise Telkom always tries to get a hold of me on my mobile number but my phone is always on voice mail, which I find hard to believe as my phone is always on and I receive call from everyone, and if I'm unavailable I get missed call notification SMS but have received nothing of the sort from Telkom.<br> <br> I have requested that all monies being invoiced be reversed as initially when I went to the branch to cancel I was not made aware of your process. Cancel the contract, refund the November debit order and the invoiced amounts for