Cancellation of Contract

During the Month of September, I decided to upgrade my existing 10Gb+10Gb contract to a 50Gb+50Gb<br> Unfortunately, this sim card on the existing contract wouldn't work on the upgraded contract, so a new contract was opened and a cancellation request was emailed on the 1st October 2015, with the assumption that the contract cancellation would be dealt with.<br> By the end of November, the contract has still not been cancelled and the fees continued to be debited from my account.<br> I have been in contact several times to resolve this issue using the 081180 contact number, but cant be put through to the cancellations department, or Retentions Department.<br> I have emailed the cancellation form as per request again, with no response.<br> 19 days after the 2nd submission of the form, I get an apology and claim that someone will contact me shortly (this was on 19/12/15) Im still waiting.<br> I have DMed my contact number on twitter so you can call me, following a tweet sent to get your attention. No Contact.<br> Telkom, I have followed all the necessary measures YOU stipulate in the cancellation of a contract. the ball is in your court.<br> Please cancel the contract in question, and return the debited funds.