cancellation of contract

Requesting for assistance E esethuSantos to ********** 13 MarDetails Greetings sir/mem

My Name is Zulmira Esethu Santos , a client at Jabulani Telkom express store.

I opened a contract with them on the 06th of February 2019 , its serial number is ********** ********** 9. I wanted to take p smart 2018 but they didn’t have it on stock that day, so they suggested I take a p smart 2019. I then took it and went back home with it that day and I realized on the second day that the phone had factory faults. I went back on the 09th of February to inform them about the faults and they told me that they don’t see anything wrong with the phone. Scott the agent who helped me open the contract suggested that I go to South Gate Direct store since the manager named Nkuli couldn’t help me. I went to South gate the following day which was the 10th of February hoping they would help, but they sent me back to jabulani because the phone came out of their store. . I went back to Jabulani on that day, and the manager took the phone for OBF on that day. I was then told to come back after seven days. I did so and was told the phone will take four days to reach the store. I went back again after four days but the manager was not in. so I was supposed to go back the following day . I went back as usual, And Nkuli informed me that he’ll hand over my case to his assistant Hlongwani. I then became angry and asked them to cancel the contract because they were giving me unnecessary excuses. A month passed by without getting any progress and either cancelation of the contract nor giving back of phone was made/done.

I’ve been texting and Calling them Asking if any progress was made. But they told me the same thing, which is “we are still waiting for your phone to be delivered at the store then that’s when we’ll give you back your phone. I again asked if there’s a possibility for them to cancel the contract because I saw that this thing is going nowhere. Instead money will be wasted. And Nkuli said he will do then when they get the phone. He also stated that he’ll book the new phone from the OBF as a new phone then he’ll cancel my contract afterwards so it will not charge me anything (which I’m not sure off)

I waited for their call which I never got. And decided to go back seeing that days are passing by with the fear that money will be debited on my account for something that I don’t even have, and for data that I didn’t even use. I went back on the 08th of march and still no progress. Was told to come back on the 12th. I did that too and the store manager Brandon sent me to cresta for nothing. Cresta Telkom express store told me the same thing that the south gate people told me. I went back to jabulani all ****ed because of the negligence e and unprofessionalism they are doing to handle my case.

When I got there , Hlongwane decided to open another contract without cancelling the old contract. I refused to do that because I knew the consequences of that.

With all this stated above. I would like to lodge complaint for the negligence of the manager and on how they all handled this. I haven’t gotten back my phone nor cancelation of contract was made and there’s no progress on this issue till date. Please help me by cancelling the contract because it seems like ill be paying for something I don’t even have nor used.

Even after I was told that the phone has been returned to the manufacture on the 04th of march by Mpho from South gate who is assisting me to report an d lodge a complaint on this.. They didn’t give me my phone back .

We logged a dispute on this and its ref number is ********** 8, we even lodged more complains as time went by. Now its the 13th of april and nothing has been done with this situation

Please kindly assist me by cancellig the contact. This situation is draining me please

Kind regards Zulmira Esethu Santos

ID NO; ********** 737086

CONTACT DETAILS; **********

Thank you