CANCELLATION OF CONTRACT

I have cancelled my contract with this very fine establishment called Telkom in May/June 2017. After many - I mean many email, visits and telephone calls - it was said, verified and to my fabled believe that his matter was resolved. Please note that all managers, supervisors and directors are: on leave, unavailable, moving offices, busy with other telephone calls, not able to assist, cannot handle such queries and are ready to refer you to 1000 other employees who still cannot solve the riddle of a simple cellphone cancellation. Unfortunately they kept deducting from my account. Upon my enquiry regarding this matter - once again too many - the staff told me this was common practice of Telkom! And there is not a single thing you can do stop this - unless, wait for this: you change your bank account number! Heaven forbid you should inconvenience Telkom with asking them to kindly please cancel your contract and stop billing your account. But the best is yet to come. After all of this a final account was sent in June 2017 and paid to acknowledge the cancelled account - another telephone call to confirm that this was done! The cellphone only had the data left that was unused - which was very little. And now, ladies and gentlemen for the grand finale: a final demand lawyers letter to set the record straight that: Thou shalt not pass, thou shalt pay for a service that has been disconnected in June 2017...and paid for. Sorry to inform Telkom: Thou shalt not pay. Thank you for reminding me why I choose Telkom as my service provider. Your feedback is important to me!