Cancellation of Contract

Account number ********** 026. I requested for this account to be cancelled on the 3rd October 2017. The request was done online. We are still being charged for the contract. I have put a stop payment on this debit order at the bank and I have reversed the last debit order. The service at Telkom is shocking. Will never use them again. We have not received any correspondence from Telkom to follow up on what the problem is and you get no assistance at the call centre. We went into the East Rand Mall branch and could not be assisted by them either.