CANCELLATION OF CONTRACT

We attempted since August 2017 to cancel our ADSL with Telkom. We submitted the required forms more than x10 times and had no luck still. We followed up on the cancellation , by phoning cancellation department and each time we were told that we need to resubmit the forms. Yesterday afternoon when we phone the cancellation department again , I was told that we need to resubmit forms again , I told the consultant that I refuse to do that and I requested to speak to a manager or supervisor. I was told to hold and eventually got cut off. Telkom has the poorest customer service and in general I will never ever refer anybody to make use of their products. They are quick to sign you on as a customer, but when you need to cancel the service there are 110 thousand reasons and excuses.