Cancellation of contract

am writing today to complain of the poor service I received from Telkom – Ref ********** . I cancel my contract the 05th March 2017 at Telkom (The Glen) and upgrade my contract to a ADSL uncapped. The very same day at the Glen the Sales consultant forward the form to the cancellation department, I was told by the consultant that I will receive a sms or phone call from Telkom, still waiting on a call. On the 15th April I phoned Telkom again to find out how far is my cancellation, I was told to email again, because it needs to be allocated to the right department, which I did. Every month the debit goes of my account, and what I do, I revise the Debit, this is so annoying and the unpaid charges on my account is so unnecessary. I Have been phoning Telkom to find out how far, are they with the cancellation and keep on hearing they still busy with my cancellation, this is so frustrated, clearly people are not doing their work. On the 15th of August 2017, 9h03 I spoke to a consultant ( Joyce ) she was so helpful, and asked me to forward again the Cancellation Forms, she will forward it to the cancelation department, she will evens cc me on the email, and I will receive a call within 48hours. On the 22th August 2017 I phoned again Telkom call center, spoke to a consultant, and I requested that I speak to a manger (Mr Menze Maguban), I explain Mr. Maguban my situation, and he advised me to pay the outstanding amount of R796.00 end of August 2017, and forward him the proof of payment, with the cancellation forms he will make sure, that my contract gets cancel and the R796.00 will be refund back to me with my bank charges. Told him I don’t have money to pay this, if this matter have been dealt with in March 2017 already, things could have been different. I am annoyed and frustrated with Telkom, I feel I did my part by cancelling my contract, and why must I pay for something that am not using, can this matter be solve out URGENTLY!! Or this matter can go further. I trust that Telkom will sorted out this situation from recurring. I look forward to hear from Telkom.

Yours faithfully, Mrs. Olivia January ********** 574