Cancellation of contract

Having gone into a telkom store to request cancellation of my smartplan 100 contract once it expired seems to be taking a very long time. I requested the cancellation of the contract towards the beginning of October knowing the contract ends 2nd November.

I wish to port my number, and have yet to receive notice that anything has been done in terms of contract cancellation.

I could have a massive rant at the service, but I still have 2 other products with you that I am going to have to cancel when their contracts are up.

I want confirmation that the contract is no more, and I don't want the month to month nonsense either.