Cancellation of contract

Good Day

I spoke to Thokozile yesterday, call time is 47min from cell number ********** with her putting me on hold for at least 30min of this entire phone call.My battery eventually died at 67 minutes (while still on hold) WHO THE HELL DO YOU THINK YOU ARE. I have screenshots on my phone to prove this and consider this a formal complaint which I am now in talks with the ombudsman. I have been in daily contact with your mobile department for the past 26 days and I am still to speak to someone who can help. I have spent….97min on phone calls to the value of R300 (monthly billing to prove this). Due to you guys loading an aedo debit on my account (which is *******) and you have continuously and **********ly taken money out of my account, I have incurred extra costs on my bank account and I expect that all of this will be returned.

The following attempts was on my account

13 Sept R1200 21 Sept R1500 26 Sept R1370,58 27 Sept R1370, 58 29 Sept R1370.00 30 September R129,42 13 October R2870,58

Who has money for debits like these??????????

I was charged R130 for each of the above debits and I want all my money back

I had a contract with you guys in 2013 which I cancelled in 2015 and switched to a different service provider purely based on the pathetic service received from you guys. This was cancelled on email to you. You are supposed to be a company that looks after their clients but you cannot even cancel a contract on a client’s instruction and you do not have the decency to call any clients back after all my requests.(I AM STILL WAITING ON A CALL) I requested and dealt with a lady at the time of cancellation She did not do her job and now you are making this my problem to find the proof of instructions two years later???? with no phone call or email????? I have referred this matter to my bank and they advised me that to get the proof of payment it will cost R17 per page for my statements which works out to just under R3000. Please confirm that you will pay this amount and I will happily request it from them to prove you wrong.

I have just done a credit check to confirm my credit report and see that you have listed me as a default payer???? Please remove this immediately. Not only did you list me but after two years you randomly debit my account with the following debits? WHAT RIGHT DO YOU HAVE …………YOU ARE *******. Every consultant I have spoken to has not given me a reference number, could not give me an email address or even refer to a manager. NO ONE CALLS BACK. Please note that I have proof of everything so please have a senior contact me.

Also urgently confirm that you have removed the unauthorised instruction to debit my account and that the account has been cancelled. Please note that I will be taking this matter to legal and expect reimbur*****t of all the costs you forced me to incur as well as damage to my credit report with no recourse.

I want to take this to a legal guardian that deals with ******* unauthorized transactions. I want to ensure that other people that have this issue are protected. Its despicable.

THIS IS A DISGRACE

All my correspondence highlighting my very specific request last time has been forwarded to Cape Talk/702. Please ensure that you don’t respond in a manner that you will regret as all responses from you will be forwarded.

You have been warned.

Clayton **********