Cancellation of contract

Good day,

I spoke to Neo (ref: ********** 5) before pertaining the cancellation of my contract and she said I needed to send her an email with several follow-up and today I’m getting billed and I have logged a dispute with my bank as well pertaining this.

I don’t want any dealings with Telkom I want my account closed and closed with immediate effect. Quick to debit but not very quick to respond!!!