Cancellation of contract 17/11/2016 no action done by telkom

<p>on the 17th of November i sent a cancellation form together with all the other required documents to ********** and i got an automated response that my request will be resolved in 21 days and till today there hasn't been any feedback and whenever i call their call centre they can't see any progress on their side . On the 11th of December i got an sms informing me of the amount i need to pay at the end of December and immediately I contacted their call center regarding my bill and requested feedback regarding my cancellation and still no one could give clarity on what is actually happening with my cancellation till I went to a telkom Direct store in Benoni Lakeside mall got assisted by a very professional Gentleman named Thulani Masondo who checked whether theres a case number on my subscription line and he saw that nothing was done by the cancellation department and escalated the issue by requesting the email i sent on the 17th of November 2016 and gave me a ref number for future follow up Ai ********** telkom ref number im so irritated by contacting telkom and not getting clarity on what's happening even on their chat portal i was not assisted regarding my query </p> <p>my ladline number for my adsl is ********** 869 </p> <p> </p>