Cancellation of Contract - ***A

<p>I have a smart home premium package that expired on the 31 Jan 2017.</p> <p>On the 19 Jan 2017, I sent a blank email to ********** as per the advice of a telkom assistant.</p> <p>On the same day i completed the form, attached my ID and sent everything ********** I stipulated that I wanted to cancel my ADSL Term contract. By this I understood that my ADSL service would be cancelled while keeping my landline.</p> <p>On the 23 Jan 2017, I got an acknowledgement of my cancellation request.</p> <p> </p> <p>During Febraury I checked my Telkom order profile - Order number - ********** 71A ADSL Term Contract - Main Component CT ********** 40.</p> <p> </p> <p>Today, the 28 FEb 2017, I called Telkom to enquire the status of my cancellation. ***.</p> <p>I was advised that my contract will be cancelled but my ADSL will be continued.</p> <p> </p> <p>I do not want my ADSL service to continue, I want it cancelled. I was informed that all the assistant could do was to send a request ********** There is no other way to contact them.</p> <p> </p> <p>Poor service and assitance as well as poor speeds is the reason I am leaving Telkom. Can someone please assist urgently as I would like to take my hard earned money somewhere else.</p>