LL
LINDEQUE L

1 reviews | Active since Sept 2015

08 Sept 2015, 10:38

CANCELLATION OF CONTRACT

MY CONTRACT TEL *** EXPIRED END OF JULY. AS PER CONTRACT I GAVE THEM IN JUNE NOTICE VIA COMPLETE CANCELLATION FORM. NO REPLY FROM TELKOM. THE END OF THAT MONTH RECEIVED ANOTHER FORM FROM THEM DID COMPLETE AGAIN AND EMAIL AGAIN. RECEIVED A EMAIL TO SAY THANKS FOR THIS TELKOM WILL CONTACT ME. NO REPLY FROM THEM AGAIN. I DID PHONE TELKOM IN JULY AND ASK ABOUT THE CANCELLATION GET THE ANSWER THEY TRY TO CONTACT ME 3 TIMES CAN'T GET HOLD OF ME THAT WHY CONTRACT NOT CANCEL. I INSIST DON'T WANT TO CARRY ON WITH CONTRACT. AGAIN THEY WILL PHONE ME (AUGUST) STILL NO PHONECALL. PHONE AGAIN PROMISE THEY WILL CONTACT ME AFTER I PHONE AGAIN JUST TO SEE ON MY INVOICE THEY RENEW MY CONTRACT. PROMISE MADE WILL PHONE ME LAST WEEK OR MONDAY (07/09/2015) STILL NO CALLS RECEIVED. EVERYTIME I GAVE THEM MY ALTERNATIVE CELL NUMBER. THIS IS NOT ACCEPTABLE WILL NOT CARRY ON WITH THIS.

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Replies (1)
Telkom
Telkom's reply08 Sept 2015, 11:26
Official
Hello LaetitiaL,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM143562

Regards
Luleka
Telkom Social Media Team