Cancellation of contract

I have taken out a mobile phone number *** on the 23rd of December and cancelled *** at Telkom Keywest. When I realized my contract was not cancelled I couldn't find the cancellation form and again completed a cancellation and email it to [Email Removed] on the 9th of June. <br> <br> I followed up at the Telkom Keywest on the 11th of July 2015 just to realized it is still not cancelled. I tried to cancel it. Ntolozo said he couldn't do it but will sent it to his manager Caroline to do the next day. He took all the document and the letter that I have written and email it to her. I have not heard from her thus far.<br> <br> I followed up on the 20th of July just to hear that it was still not cancelled. I have spoken to Sihandiwe. She has taken down all my details and I have emailed her all my documents. She has open dispute number ***7. <br> <br> On the 17th of August a lady from Tekom phone me and said it is still not cancelled and that she can't refund me because of this. She also said she will not refund me if it is cancelled because we got the data. We don't use this, do not even have a sim card for this number. Email again on Aug 18th. Why no refund? Cancellation?