Cancellation of contract

On the 30th of April 2013 I signed a 24 month cellphone contract with Telkom/ 8ta.<br> In March 2015 I emailed my cancellation form to them in order to cancel my contract.<br> I received an automated response saying that an operator will contact me with a reference number.<br> I heard NOTHING.<br> In April I went to hospital for an operation so after recovering from the op I went in May 2015 into the Telkom branch to see why the contract is still active.<br> The paperwork was again sent through for cancellation. At least this time I heard from an operator to cancel.<br> They have been deducting payments well after cancelling. Last payment being end of June.<br> The operator have not been very helpful as she keeps on offering services I have repeatedly said I do not want and stalling so that yet another month passes and they have to take payments.<br> The latest email I received from her is that my contract will expiry in Oct 2015.<br> <br> How is this possible! How can they keep on deducting money from my account after I've cancelled and made made my 24 payments!!!!<br> <br> My cell number as per Telkom is: *** <br> Case reference number: ***9