TK
Tiisetjo K

1 reviews | Active since Jun 2015

03 Jun 2015, 12:15

CANCELLATION OF CONTRACT

I am very disappointed in Telkom. I have been nothing but a loyal customer from 2 yrs, now that my contract has expired last month they still want to continue to debit me for the month of June. I was advised to bring a cancellation form on the 05 May by a consultant at the branch which I did. I then received a call from one of the agent at Telkom asking me the reason why I want to terminate the contract, I simply told her that my contract has expired and I have no desire whatsoever to have it renewed. They took the R 115.45 airtime which was in my phone on the 30 May and I was left with a zero balance, and know I am being billed the same amount for June for what? This is day light *******, I was on the phone last night with one of the consultants who could not even answer my question.<br> <br> I would like the matter sorted out asap Case no: ***7.

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Replies (1)
Telkom
Telkom's reply03 Jun 2015, 17:13
Official
Hello tiisetjo01,

Thank you for making contact with us.

We would like to assist you with your query, we have requested our Cancellation consultants to make contacts with you for further assistance.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team