VC
Vaughan C
1 reviews | Active since Sept 2015
09 Sept 2015, 09:02
Cancellation of Contract - ***
On 31 July 2015 I app**** for a Telkom Mobile HomeOffice 50GB LTE-A contract (number: ***) via telephone. After two weeks of calling and receiving no response I went into the Telkom Direct Store at Greenstone Shopping Centre to enquire as to why I had not received my device. I was then told that the contract was \stuck"on the last step of the process"
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Telkom's replyOfficial
09 Sept 2015, 09:34Hello Clarkeyv,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM143919
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM143919
Regards
Luleka
Telkom Social Media Team
Telkom's reply09 Sept 2015, 09:34
Official
Hello Clarkeyv,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM143919
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM143919
Regards
Luleka
Telkom Social Media Team