CANCELLATION OF CELLPHONE CONTRACT

I have been trying to cancel my cellphone contract with Telkom for months now, but every time I call, I receive a different response. I am either told that you are offline or directed to the billing department when I specifically requested the cancellation option.

My ID is *** and the cellphone number in question is ***. I kindly request that the contract be cancelled immediately.

Furthermore, when I attempted to email the manager regarding this issue, the email bounced back due to an incorrect email address. This seems to be a recurring issue with Telkom, where incorrect information is provided, hindering my ability to file a complaint or proceed with the cancellation.

If you require any additional details, please feel free to contact me at ***.