Cancellation of Business line

My administrator phone your call centre because we are about to move our office to a different area. We were informed that it will take 6 weeks for the new line to be install and we are providing a 24 hour cab service we needed to make sure we are available on the landline. We originally wanted to keep our *** number and was told its impossible. They then send someone to go and install the newline and we were told we should inform Telkom 48 hour before moving when to cut of the current number. We are waiting for registration to go through on the new property before we can move. Telkom went to activate the new line and just decide to cancel my current line which is still in use. We now sitting without a line and will be loosing customers in the process. I went to your Walmer park branch and the staff did not even show any empathy for my situation and did not even try and contact anyone to escalate the matter. I am requesting the immediate reconnection of my line and can unfortunately not wait until Monday as I am loosing client since 12 last night.