Cancellation of Business account - six months process thus far

<p>In January of 2017 we decided to review a few lines in our business and decided we can cancel some of the lines as they arent being used. I filled in the Business Contract Cancellation form as supp**** by someone at the call centre. I filled in and sent the documents with all additional documents attached. I also faxed it to the relevant number. <br /><br />By March we had not heard anything. I once again filled in the forms and sent them to telkom with ALL supporting documents. Suddenly I got a call back about our Smart Access numbers that I had to confirm to be cancelled. I sent confirmation on the 09/05/17. I cancelled the one number and Felicitas Gama assured me it had been cancelled. <br /><br />Yet nothing was heard about our other 012 numbers. In May we recieved an account for the smart access number that had already been cancelled. Why get an account if the number was cancelled? <br /><br />I once again called the service centre for info on our 012 numbers and a lady, Valencia Naidoo asked me to send all documentation to her and that she could help me. I followed up 2 weeks later and she assured me that she had sent our request on to the "Cancellations Manager".<br /><br />Today is the 20th of JUNE, 6 months after we asked for out numbers to be cancelled and to this day we have still to even recieve a call from Telkom. What is happening? How could it be so hard to get service from you? I think our company will have to move all our lines over to internet based accounts at another company as service at Telkom is non existing. </p>