Cancellation of atrocious service from Telkom

I took up 2 contracts with Telkom in October 2017 at their Maponya Mall Walk-in center. A SmartBroadband wireless 10GB and a cellphone contract. Since the inception, I have complained to the service provider about the lack of network and the internet connection being slow, 14 months later the service hasn't improved and no one has gotten back to me to reassure me that they are working on the issues and will be resolved. But, they expect me to pay for the same ****py service with a smile. R1180 isn't a small amount to pay especially if one is not getting the service they signed up for. I still have 8 months left on the contract and dreading it.

Another frustrating factor about Telkom is that they do not care about their customers. I have made numerous calls complaining about the service. But,no one has bothered to escalate the matter let alone call me back to give feedback on the status of my queries and the way forward.

In the past few weeks, since some time in November 2018; I have made several calls to their contact center and either made to wait longer periods with a solution or the call being cut off. All I ask is for a Consultant or Manager in their Billing department to come back to me with the cancellation fee. The sooner I get out of this nightmare of a contract the better.

I went in to their Maponya Mall walk in center and the agent there told me she couldn't assist because the branches only manage "New sales and upgrades" nothing complex. I have never in my whole entire life received such atrocious service.

The sooner I get out of this contract the better! Telkom please put me out of my misery!

Below are the case numbers that I managed to log when the call wasn't cut;

Wednesday, 5 December 2018 ********** 2

Thursday, 6 December 2018 ********** 9

Monday, 17 December 2018 ********** 1