Cancellation of all telkom services

I struggle since 15/01/2018 to cancel all my services with telkom

The requests included the cancellation of ADSL services, ISP services, and LTE services and mobile. My subscribe was on a month-to-month LTE package, and had tried to cancel the service since January 2018.

I was promised the cancellation would take place in February soon as I email proof of last payment of January bill but this did not happen I received an reference number on my cell number that I also asked to cancel but never save message of reference number.

In April I went to Telkom shop in Garden Route Mall and I was told and confirmed that the cancellation request had not been logged – and that the cancellation must be resubmitted after new payment are made. Then I said I must keep on paying my bill but telkom does not come to cancellation. On today 2018/10/01 I put application to bay a motor vechile but was decline due to non payment of my telkom bill for 7 months. I started my cancellation process in January, another request on April but now succsess.

In April month telkom said an investigate regards my complaint are log and they will resolve the issues. They request for Contract and Service Cancellation form was used, which can be downloaded from the Telkom website and completed form must be sent to ********** To cancel a mobile service, the form must be sent to **********

Please help me to cancel telkom and take it away from my credit.

Regards Berdene